Your browser is not supported. For the best experience, you should upgrade to a modern browser with improved speed and security.
Beginning October 9th, our login page will look different than you are used to...this is the first in a series of upgrades to our site in the coming months...Please login as normal

Technical Support

Hours of Operation (Mon-Fri) - 8:30am to 5:00pm
Fill out the form below to have your technical HVAC questions answered.

Click to View Tech Support FAQs

Technical Support Form

PLEASE READ DIRECTIONS ON THE RIGHT BEFORE COMPLETING --------------->
Account info



Contact Information




Product Information



Address Information




Request



Attachments







Directions on Submitting a Request for Technical Support


For Technical Support or Virtual On-Site request:

  1. Complete the appropriate Tech Evaluation form listed below.
  2. Complete the Technical Support Form along the left and upload the completed Tech Evaluation Form in the ATTACHMENTS section.
  3. Click SUBMIT and someone from our Technical Support team will be in contact with you shortly.

  • Phone Support
    Technical support via phone is available to customers Monday-Friday, from 8:30am to 5:00pm. Customers will receive a callback from one of our Customer Assurance Managers. Call back times may be affected by high call volumes during peak seasons, inclement weather, as well as Statutory Holidays.


    • On-Site Visit (Fee: $300.00)
      In the event your case cannot be resolved by phone we can arrange for an on-site visit with one of our qualified Customer Assurance Managers. This service is for contractors who must have an open account with CE, and covers one (1) site visit. The Dealer contractor is responsible for any service related tasks needing to be performed on equipment during the visit. On-site Visit Fee may be waived depending on the issue found during the site visit. All fees will be handled on a cases by case basis.

CLICK HERE FOR HELP FILING A WARRANTY CLAIM